​Effective Date: 1 August 2023
Last Updated: 7 July 2026

At Escentually You, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase our handmade products.

By using our website, you agree to the collection and use of your information as outlined in this Privacy Policy.

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1. Information We Collect

We may collect personal information including:

• Your name

• Email address

• Phone number (if provided)

• Shipping and billing addresses

• Order details

• Payment information (processed securely by our payment providers)

• Any information you provide when contacting us

We may also collect non-personal information such as:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics information

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Respond to enquiries and provide customer support.

• Send order confirmations, shipping updates and other service-related communications.

• Improve our website, products and customer experience.

• Send promotional emails or newsletters if you have chosen to receive them.

• Help protect against fraud and unauthorised transactions.

3. Sharing Your Information

We respect your privacy and do not sell your personal information.

Your information may be shared with trusted third-party providers who help us operate our business, including:

• Payment processors

• Shipping and delivery providers

• Website hosting and e-commerce services

• Email marketing providers (where applicable)

We may also disclose information if required by Australian law.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.

You can disable cookies through your browser settings; however, some features of the website may not function correctly.

5. Keeping Your Information Secure

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

While we strive to keep your information secure, no online system can guarantee complete security.

6. Your Rights

You may request to:

• Access the personal information we hold about you.

• Correct inaccurate or outdated information.

• Unsubscribe from marketing emails at any time.

• Request the deletion of your personal information where permitted by law.

7. Children's Privacy

Our website is intended for use by adults.

We do not knowingly collect personal information from children under 18 years of age without appropriate consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the updated date at the top of this policy will be revised accordingly.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Escentually You
📧 escentuallyyouaus@gmail.com

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.