A: We offer hassle-free returns or exchanges within 14 days of receiving your order, as long as the product is in its original condition and packaging.
A: Simply contact us at [insert contact info], and our team will guide you through the process.
A: For hygiene reasons, certain personal care items cannot be returned if opened or used. Please contact us for details.
A: Yes, all of our products are cruelty-free and not tested on animals.
A: No, we prioritise safety and quality. Our home fragrance and personal care products are free from harsh chemicals and crafted with care.
A: While we use skin-friendly ingredients, we recommend conducting a patch test before use if you have sensitive skin.
A: We accept major credit cards, PayPal, Afterpay and other secure payment options.
A: Absolutely. We use industry-standard encryption to ensure your payment details are protected.
A: No, you can checkout as a guest. However, creating an account allows you to track your orders and manage your preferences.
A: You can reach us at [insert contact email] or [insert phone number]. Our team is here to assist you with any inquiries.
A: Yes, we offer beautifully packaged gift options. You can add this at checkout.
A: We currently don’t offer custom fragrances but are always open to suggestions! Let us know what you’d like to see.
A: Orders typically arrive within 15-21 business days, depending on your location. Once shipped, you’ll receive a confirmation email with tracking information.
A: Shipping costs are based on the weight and destination of your order. You’ll see the shipping fee at checkout before finalising your purchase.
A: At this time, we only ship within [list applicable locations, e.g., Australia]. Stay tuned as we expand our shipping zones!